Privacy Policy

Last updated: April 11, 2026

1. Information We Collect

We collect information that you provide directly to us when using our services, including:

• Personal Information: Name, email address, phone number, and other contact details you provide when creating an account, making a booking, or contacting us.
• Booking Information: Details about the services you book, your preferred staff members, appointment history, and scheduling preferences.
• Payment Information: Payment method details processed securely through our third-party payment providers. We do not store full credit card numbers on our servers.
• Communications: Records of your correspondence with us, including emails, contact form submissions, and any feedback or reviews you provide.
• Technical Information: IP address, browser type, device information, and usage data collected automatically when you visit our website.

2. How We Use Your Information

We use the information we collect for the following purposes:

• To process and manage your salon appointments and bookings.
• To communicate with you about your appointments, including confirmations, reminders, and follow-ups.
• To process payments and maintain accurate financial records.
• To personalise your experience and provide tailored service recommendations.
• To send promotional communications about our services, special offers, and events (with your consent).
• To improve our website, services, and overall customer experience.
• To comply with legal obligations and protect our rights.

3. Data Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following limited circumstances:

• Service Providers: With trusted third-party service providers who assist us in operating our website, processing payments, and delivering services (e.g., payment processors, email service providers).
• Legal Requirements: When required by law, court order, or governmental regulation, or when we believe disclosure is necessary to protect our rights or the safety of others.
• Business Transfers: In connection with any merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

4. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit using SSL/TLS protocols.
• Secure storage of personal data with access controls.
• Regular security assessments and updates to our systems.
• Staff training on data protection and privacy best practices.

While we strive to protect your information, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security of your data.

5. Cookies

Our website uses cookies and similar tracking technologies to enhance your browsing experience. Cookies are small text files stored on your device that help us:

• Remember your preferences and settings.
• Understand how you use our website to improve functionality.
• Provide relevant content and personalised experiences.
• Analyse website traffic and performance.

You can control cookie settings through your browser preferences. Disabling certain cookies may affect the functionality of our website.

6. Your Rights

You have the following rights regarding your personal information:

• Access: You may request a copy of the personal information we hold about you.
• Correction: You may request that we correct any inaccurate or incomplete information.
• Deletion: You may request that we delete your personal information, subject to certain legal exceptions.
• Opt-Out: You may opt out of receiving promotional communications at any time by clicking the unsubscribe link in our emails or contacting us directly.
• Data Portability: You may request a copy of your data in a structured, commonly used format.

To exercise any of these rights, please contact us using the details provided below.

7. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: